Privacy Policy

1. Introduction

Freshplug Organics Poultry Farm ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, purchase our products, or interact with our services.

We operate as an organic poultry farm based in Kenya, providing fresh eggs, organic chicken, live birds, and related agricultural products to customers throughout Kenya.

2. Information We Collect

2.1 Personal Information

• Contact Information: Name, email address, phone number, physical address
• Order Information: Purchase history, delivery preferences, payment details
• Account Information: Username, password, customer preferences
• Communication Records: WhatsApp messages, emails, phone calls, feedback forms

2.2 Automatically Collected Information

• Website Usage: IP address, browser type, device information, pages visited
• Cookies and Tracking: Website preferences, shopping cart contents, analytics data
• Location Data: Delivery address, GPS coordinates for delivery optimization

2.3 Agricultural and Food Safety Information

• Dietary Requirements: Special dietary needs, allergies, preferences
• Farm Visit Records: Tour bookings, visitor information, safety waivers
• Quality Feedback: Product quality reports, customer satisfaction surveys

3. How We Use Your Information

3.1 Primary Business Operations

• Order Processing: Fulfilling orders, arranging deliveries, processing payments
• Customer Service: Responding to inquiries, resolving issues, providing support
• Product Quality: Ensuring food safety, tracing product origins, quality control
• Delivery Services: Route optimization, delivery scheduling, customer notifications

3.2 Marketing and Communications

• Newsletter: Farm updates, new products, seasonal availability
• Promotions: Special offers, loyalty programs, seasonal discounts
• Educational Content: Organic farming information, cooking tips, nutrition advice

3.3 Legal and Regulatory Compliance

• Food Safety: Maintaining traceability records as required by Kenyan law
• Business Registration: Compliance with agricultural licensing requirements
• Tax Obligations: Record keeping for VAT and income tax purposes

4. Information Sharing and Disclosure

4.1 Service Providers

We may share your information with trusted third-party service providers:

• Delivery Partners: Local delivery services for order fulfillment
• Payment Processors: M-Pesa, banks, and other payment platforms
• Communication Platforms: WhatsApp Business, email service providers
• Website Analytics: Google Analytics, website hosting services

4.2 Legal Requirements

We may disclose information when required by:

• Kenyan government authorities for food safety inspections
• Court orders or legal proceedings
• Emergency situations involving public health or safety
• Investigation of fraud or illegal activities

4.3 Business Transfers

In the event of a business sale, merger, or acquisition, customer information may be transferred to the new owners, subject to the same privacy protections.

5. Data Security

5.1 Security Measures

• Encryption: SSL/TLS encryption for website data transmission
• Access Controls: Limited employee access to personal information
• Secure Storage: Protected servers and database security
• Regular Updates: Software security patches and system monitoring

5.2 Data Retention

• Customer Records: Maintained for 7 years for business and tax purposes
• Order History: Kept for traceability and customer service
• Marketing Data: Retained until you opt-out or request deletion
• Website Analytics: Anonymized data retained for business analysis

6. Your Rights and Choices

6.1 Access and Control

You have the right to:

• Access: Request copies of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request removal of your personal data
• Data Portability: Receive your data in a standard format

6.2 Marketing Preferences

• Email Unsubscribe: Use unsubscribe links in our emails
• WhatsApp Opt-out: Reply "STOP" to marketing messages
• Account Settings: Manage preferences in your customer account

6.3 Cookie Management

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality and your shopping experience.

7. International Data Transfers

While we primarily operate within Kenya, some of our service providers (such as website hosting or analytics) may be located outside Kenya. We ensure appropriate safeguards are in place for any international data transfers.

8. Children's Privacy

Our services are not directed to children under 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected information from a child under 16, we will delete it promptly.

For farm educational visits involving children, we require parental consent and supervision.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered customers
• Providing notice through our WhatsApp Business account

Continued use of our services after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to your inquiries within 30 days in accordance with Kenyan data protection requirements.

11. Governing Law

This Privacy Policy is governed by the laws of Kenya, including but not limited to:

• The Data Protection Act, 2019
• The Kenya Information and Communications Act
• Consumer Protection Act, 2012
• Food, Drugs and Chemical Substances Act

Any disputes will be resolved in the courts of Kenya.